Problem & Research

Strategic Focus

Handoff Design

Iteration & Validation

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BMW

GROUP

BUYER CONTEXT

DEALER ACTION

From One BMW to the Next

From One BMW to the Next

Designing a Trusted AI-to-Dealer Handoff for Owner Retention

Designing a Trusted AI-to-Dealer Handoff for Owner Retention

Problem & Research

Strategic Focus

Handoff Design

Iteration & Validation

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BMW


AI-to-Dealer Handoff

AI Product Design · Automotive UX

Harvest Fund


Operations Dashboard

Enterprise UX · Decision Support

USPS


Passport Booking

Service Design · Appointment Flow

Smart Thermostat


Sleep & Climate Experience

Product Design · Interaction Design

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