HARVEST FUND · PRODUCT DESIGN INTERNSHIP · 2026
From 625 Workflows to One Decision View
A single-screen operations cockpit for identifying risk, locating ownership, and taking action.
45
Day Phase 1
7
Operations leads (user)
99
Employees
625
Workflows
HERO PRODUCT IMAGE
The challenge
Signals were fragmented across systems, spreadsheets, and verbal communication. Phase 1 needed one stable view with no drill-down pages.
Scope Future Exploration
A buildable, single-screen management dashboard using existing data, rules, and operational workflows.
AI explanations, staffing simulations, process tracking, and review
—scoped beyond Phase 1.
My role
Synthesizing internal workshops, stakeholder interviews, and benchmark research
Translating management scenarios into structured functional hypotheses
Partnering with product, engineering, and operations stakeholders to prioritize shared capabilities
Designing interactions for risk monitoring, contextual detail, workforce visibility, and decision traceability
Exploring future human-AI workflows beyond the Phase 1 scope
CHALLENGE 01 · PRODUCT SCOPE
CHALLENGE 01 · PRODUCT SCOPE
CHALLENGE 01 · PRODUCT SCOPE
CHALLENGE 01 · PRODUCT SCOPE
CHALLENGE 01 · PRODUCT SCOPE
One Platform, Two Time Horizons
One Platform, Two Time Horizons
One Platform, Two Time Horizons
One Platform, Two Time Horizons
One Platform, Two Time Horizons
Deliver a usable Phase 1 in 45 days while preserving a path toward a reusable operations platform.
Deliver a usable Phase 1 in 45 days while preserving a path toward a reusable operations platform.
Deliver a usable Phase 1 in 45 days while preserving a path toward a reusable operations platform.
Deliver a usable Phase 1 in 45 days while preserving a path toward a reusable operations platform.
Deliver a usable Phase 1 in 45 days while preserving a path toward a reusable operations platform.
Management gap
Management gap
Management gap
Management gap
Management gap
Metrics showed that something changed, but not what mattered first, who owned it, or what action should happen next.
Metrics showed that something changed, but not what mattered first, who owned it, or what action should happen next.
Metrics showed that something changed, but not what mattered first, who owned it, or what action should happen next.
Metrics showed that something changed, but not what mattered first, who owned it, or what action should happen next.
Metrics showed that something changed, but not what mattered first, who owned it, or what action should happen next.
Fragmented
signals
Fragmented
signals
Fragmented
signals
Fragmented
signals
Fragmented
signals
Minute-level changes
Minute-level changes
Minute-level changes
Minute-level changes
Minute-level changes
No consistent action path
No consistent action path
No consistent action path
No consistent action path
No consistent action path
Interface constraints
Interface constraints
Interface constraints
Interface constraints
Interface constraints
One stable screen
One stable screen
One stable screen
One stable screen
One stable screen
No Phase 1 drill-down
No Phase 1 drill-down
No Phase 1 drill-down
No Phase 1 drill-down
No Phase 1 drill-down
Changing fields and units
Changing fields and units
Changing fields and units
Changing fields and units
Changing fields and units
Fixed scanning positions
Fixed scanning positions
Fixed scanning positions
Fixed scanning positions
Fixed scanning positions
Challenge
Challenge
Challenge
Challenge
Challenge
Vague needs and frequent requirement changes.
Vague needs and frequent requirement changes.
Vague needs and frequent requirement changes.
Vague needs and frequent requirement changes.
Vague needs and frequent requirement changes.
SOLUTION
FOCUS PHASE 1 ON REAL-TIME RISK RESPONSE
SOLUTION
FOCUS PHASE 1 ON REAL-TIME RISK RESPONSE
SOLUTION
FOCUS PHASE 1 ON REAL-TIME RISK RESPONSE
SOLUTION
FOCUS PHASE 1 ON REAL-TIME RISK RESPONSE
SOLUTION
FOCUS PHASE 1 ON REAL-TIME RISK RESPONSE ↓
Explore
Use AI-assisted prototypes to clarify changing requirements.
Explore
Use AI-assisted prototypes to clarify changing requirements.
Explore
Use AI-assisted prototypes to clarify changing requirements.
Explore
Use AI-assisted prototypes to clarify changing requirements.
Explore
Use AI-assisted prototypes to clarify changing requirements.
Learn
Stakeholders needed minute-level decisions.
Learn
Stakeholders needed minute-level decisions.
Learn
Stakeholders needed minute-level decisions.
Learn
Stakeholders needed minute-level decisions.
Learn
Stakeholders needed minute-level decisions.
Decide
Remove search and long-term features; prioritize immediate risk response.
Decide
Remove search and long-term features; prioritize immediate risk response.
Decide
Remove search and long-term features; prioritize immediate risk response.
Decide
Remove search and long-term features; prioritize immediate risk response.
Decide
Remove search and long-term features; prioritize immediate risk response.
Scope Decision · Phase 1 & Future Exploration
Scope Decision · Phase 1 & Future Exploration
Scope Decision · Phase 1 & Future Exploration
Scope Decision · Phase 1 & Future Exploration
Scope Decision · Phase 1 & Future Exploration
DELIVER NOW
DELIVER NOW
DELIVER NOW
DELIVER NOW
DELIVER NOW
Buildable Phase 1
Buildable Phase 1
Buildable Phase 1
Buildable Phase 1
Buildable Phase 1
Stable table, risk prioritization, workforce visibility, in-context details, and traceability.
Stable table, risk prioritization, workforce visibility, in-context details, and traceability.
Stable table, risk prioritization, workforce visibility, in-context details, and traceability.
Stable table, risk prioritization, workforce visibility, in-context details, and traceability.
Stable table, risk prioritization, workforce visibility, in-context details, and traceability.
Shared
foundation
Shared
foundation
Shared
foundation
Shared
foundation
Shared
foundation
BUILD TOWARD
BUILD TOWARD
BUILD TOWARD
BUILD TOWARD
BUILD TOWARD
Future decision support
Future decision support
Future decision support
Future decision support
Future decision support
AI explanations, staffing simulations, process tracking, feedback, and reusable configurations.
AI explanations, staffing simulations, process tracking, feedback, and reusable configurations.
AI explanations, staffing simulations, process tracking, feedback, and reusable configurations.
AI explanations, staffing simulations, process tracking, feedback, and reusable configurations.
AI explanations, staffing simulations, process tracking, feedback, and reusable configurations.
A buildable operational view today, supported by a reusable decision framework for tomorrow.
A buildable operational view today, supported by a reusable decision framework for tomorrow.
A buildable operational view today, supported by a reusable decision framework for tomorrow.
A buildable operational view today, supported by a reusable decision framework for tomorrow.
A buildable operational view today, supported by a reusable decision framework for tomorrow.
CHALLENGE 03 · INTERACTION DESIGN
CHALLENGE 03 · INTERACTION DESIGN
CHALLENGE 03 · INTERACTION DESIGN
CHALLENGE 03 · INTERACTION DESIGN
CHALLENGE 03 · INTERACTION DESIGN
Designing for Fast Scanning as Requirements Kept Changing
Designing for Fast Scanning as Requirements Kept Changing
Designing for Fast Scanning as Requirements Kept Changing
Designing for Fast Scanning as Requirements Kept Changing
Designing for Fast Scanning as Requirements Kept Changing
Managers needed to compare dozens of exceptions while fields, formulas, and risk types continued to evolve.
Managers needed to compare dozens of exceptions while fields, formulas, and risk types continued to evolve.
Managers needed to compare dozens of exceptions while fields, formulas, and risk types continued to evolve.
Managers needed to compare dozens of exceptions while fields, formulas, and risk types continued to evolve.
Managers needed to compare dozens of exceptions while fields, formulas, and risk types continued to evolve.
What We Explored
What We Explored
What We Explored
What We Explored
What We Explored
Iteration 2 - Multi-row components
Iteration 2 - Multi-row components
Iteration 2 - Multi-row components
Iteration 2 - Multi-row components
Iteration 2 - Multi-row components
Two to four rows per event disrupted vertical scanning.
Two to four rows per event disrupted vertical scanning.
Two to four rows per event disrupted vertical scanning.
Two to four rows per event disrupted vertical scanning.
Two to four rows per event disrupted vertical scanning.
Iteration 3 - Card-based tables
Iteration 3 - Card-based tables
Iteration 3 - Card-based tables
Iteration 3 - Card-based tables
Iteration 3 - Card-based tables
Weak comparison and difficult expansion as fields changed.
Weak comparison and difficult expansion as fields changed.
Weak comparison and difficult expansion as fields changed.
Weak comparison and difficult expansion as fields changed.
Weak comparison and difficult expansion as fields changed.
Iteration 1 - Expandable cards
Iteration 1 - Expandable cards
Iteration 1 - Expandable cards
Iteration 1 - Expandable cards
Iteration 1 - Expandable cards
Too little visible at once
Too little visible at once
Too little visible at once
Too little visible at once
Too little visible at once
WHAT SHAPED THE DESIGN
WHAT SHAPED THE DESIGN
WHAT SHAPED THE DESIGN
WHAT SHAPED THE DESIGN
WHAT SHAPED THE DESIGN
1. Expert users preferred dense, stable rows
I initially favored more whitespace and visualization.
Seven operations leads preferred dense, stable rows for faster comparison and anomaly scanning.
1. Expert users preferred dense, stable rows
I initially favored more whitespace and visualization.
Seven operations leads preferred dense, stable rows for faster comparison and anomaly scanning.
1. Expert users preferred dense, stable rows
I initially favored more whitespace and visualization.
Seven operations leads preferred dense, stable rows for faster comparison and anomaly scanning.
1. Expert users preferred dense, stable rows
I initially favored more whitespace and visualization.
Seven operations leads preferred dense, stable rows for faster comparison and anomaly scanning.
1. Expert users preferred dense, stable rows
I initially favored more whitespace and visualization.
Seven operations leads preferred dense, stable rows for faster comparison and anomaly scanning.
2. Reuse required more than clarity
The component also needed to support new fields, formulas, and scenarios without rebuilding the workflow.
2. Reuse required more than clarity
The component also needed to support new fields, formulas, and scenarios without rebuilding the workflow.
2. Reuse required more than clarity
The component also needed to support new fields, formulas, and scenarios without rebuilding the workflow.
2. Reuse required more than clarity
The component also needed to support new fields, formulas, and scenarios without rebuilding the workflow.
2. Reuse required more than clarity
The component also needed to support new fields, formulas, and scenarios without rebuilding the workflow.
FINAL DIRECTION · STABLE SINGLE-ROW TABLE
FINAL DIRECTION · STABLE SINGLE-ROW TABLE
FINAL DIRECTION · STABLE SINGLE-ROW TABLE
FINAL DIRECTION · STABLE SINGLE-ROW TABLE
FINAL DIRECTION · STABLE SINGLE-ROW TABLE
Extend without redesign
Add fields and formulas within the existing table structure.
Extend without redesign
Add fields and formulas within the existing table structure.
Extend without redesign
Add fields and formulas within the existing table structure.
Extend without redesign
Add fields and formulas within the existing table structure.
Extend without redesign
Add fields and formulas within the existing table structure.
Keep comparisons consistent
Aligned rows, consistent columns, and units support fast scanning and
reduce information overload.
Keep comparisons consistent
Aligned rows, consistent columns, and units support fast scanning and
reduce information overload.
Keep comparisons consistent
Aligned rows, consistent columns, and units support fast scanning and
reduce information overload.
Keep comparisons consistent
Aligned rows, consistent columns, and units support fast scanning and
reduce information overload.
Keep comparisons consistent
Aligned rows, consistent columns, and units support fast scanning and
reduce information overload.
Essential fields first
Collapsed rows show key
parent fields. Expand to reveal child fields, formulas, and relationships.
Essential fields first
Collapsed rows show key
parent fields. Expand to reveal child fields, formulas, and relationships.
Essential fields first
Collapsed rows show key
parent fields. Expand to reveal child fields, formulas, and relationships.
Essential fields first
Collapsed rows show key
parent fields. Expand to reveal child fields, formulas, and relationships.
Essential fields first
Collapsed rows show key
parent fields. Expand to reveal child fields, formulas, and relationships.
Reference past cases to inform the next action
Reference past cases to inform the next action
Reference past cases to inform the next action
Reference past cases to inform the next action
Reference past cases to inform the next action
Review and coordinate in one place
Review and coordinate in one place
Review and coordinate in one place
Review and coordinate in one place
Review and coordinate in one place
Cause & impact
Cause & impact
Cause & impact
Cause & impact
Cause & impact
Owner
Owner
Owner
Owner
Owner
Notes
Notes
Notes
Notes
Notes
Historical case
Historical case
Historical case
Historical case
Historical case
Hover to preview · Click to keep open
From verbal updates to recorded follow-up
Gap: No record of decisions, ownership, or follow-up.
Response: Piloted traceable notes with product and operations teams.
Next step: Start tracking.
Hover to preview · Click to keep open
From verbal updates to recorded follow-up
Gap: No record of decisions, ownership, or follow-up.
Response: Piloted traceable notes with product and operations teams.
Next step: Start tracking.
Hover to preview · Click to keep open
From verbal updates to recorded follow-up
Gap: No record of decisions, ownership, or follow-up.
Response: Piloted traceable notes with product and operations teams.
Next step: Start tracking.
Hover to preview · Click to keep open
From verbal updates to recorded follow-up
Gap: No record of decisions, ownership, or follow-up.
Response: Piloted traceable notes with product and operations teams.
Next step: Start tracking.
Hover to preview · Click to keep open
From verbal updates to recorded follow-up
Gap: No record of decisions, ownership, or follow-up.
Response: Piloted traceable notes with product and operations teams.
Next step: Start tracking.
CHALLENGE 04 · MANAGEMENT DECISION SUPPORT
CHALLENGE 04 · MANAGEMENT DECISION SUPPORT
CHALLENGE 04 · MANAGEMENT DECISION SUPPORT
CHALLENGE 04 · MANAGEMENT DECISION SUPPORT
CHALLENGE 04 · MANAGEMENT DECISION SUPPORT
From Risk Prioritization to Responsible Action
From Risk Prioritization to Responsible Action
From Risk Prioritization to Responsible Action
From Risk Prioritization to Responsible Action
From Risk Prioritization to Responsible Action
Across 625 workflows, leaders needed a clear starting point and a way to connect priority issues with the people who could act.
Across 625 workflows, leaders needed a clear starting point and a way to connect priority issues with the people who could act.
Across 625 workflows, leaders needed a clear starting point and a way to connect priority issues with the people who could act.
Across 625 workflows, leaders needed a clear starting point and a way to connect priority issues with the people who could act.
Across 625 workflows, leaders needed a clear starting point and a way to connect priority issues with the people who could act.
Where should I look first?
Where should I look first?
Where should I look first?
Where should I look first?
Where should I look first?
If capacity is constrained, who may be able to help?
If capacity is constrained, who may be able to help?
If capacity is constrained, who may be able to help?
If capacity is constrained, who may be able to help?
If capacity is constrained, who may be able to help?
01 · RISK PRIORITIZATION
01 · RISK PRIORITIZATION
01 · RISK PRIORITIZATION
01 · RISK PRIORITIZATION
01 · RISK PRIORITIZATION
Where Should Leaders Look First?
Where Should Leaders Look First?
Where Should Leaders Look First?
Where Should Leaders Look First?
Where Should Leaders Look First?
Hundreds of workflow signals competed for attention. Leaders could see individual metrics, but not where to begin.
Hundreds of workflow signals competed for attention. Leaders could see individual metrics, but not where to begin.
Hundreds of workflow signals competed for attention. Leaders could see individual metrics, but not where to begin.
Hundreds of workflow signals competed for attention. Leaders could see individual metrics, but not where to begin.
Hundreds of workflow signals competed for attention. Leaders could see individual metrics, but not where to begin.
Initial direction
Initial direction
Initial direction
Initial direction
Initial direction
I considered an AI-generated or rule-generated narrative summary.
I considered an AI-generated or rule-generated narrative summary.
I considered an AI-generated or rule-generated narrative summary.
I considered an AI-generated or rule-generated narrative summary.
I considered an AI-generated or rule-generated narrative summary.
Why it was not enough
Why it was not enough
Why it was not enough
Why it was not enough
Why it was not enough
A paragraph repeated metrics but concealed how risks were distributed
and made clusters difficult to compare.
A paragraph repeated metrics but concealed how risks were distributed
and made clusters difficult to compare.
A paragraph repeated metrics but concealed how risks were distributed
and made clusters difficult to compare.
A paragraph repeated metrics but concealed how risks were distributed
and made clusters difficult to compare.
A paragraph repeated metrics but concealed how risks were distributed
and made clusters difficult to compare.
My decision · Risk Matrix
My decision · Risk Matrix
My decision · Risk Matrix
My decision · Risk Matrix
My decision · Risk Matrix
I proposed a deterministic matrix that made risk concentration and relative priority visible at a glance.
I proposed a deterministic matrix that made risk concentration and relative priority visible at a glance.
I proposed a deterministic matrix that made risk concentration and relative priority visible at a glance.
I proposed a deterministic matrix that made risk concentration and relative priority visible at a glance.
I proposed a deterministic matrix that made risk concentration and relative priority visible at a glance.
Identify high-priority clusters
Identify high-priority clusters
Identify high-priority clusters
Identify high-priority clusters
Identify high-priority clusters
Compare relative severity
Compare relative severity
Compare relative severity
Compare relative severity
Compare relative severity
Continue to related issues
Continue to related issues
Continue to related issues
Continue to related issues
Continue to related issues
Linked table interaction
Linked table interaction
Linked table interaction
Linked table interaction
Linked table interaction
Selecting a high-risk cell highlights the corresponding records in the main table, preserving the connection between summary and operational detail.
Selecting a high-risk cell highlights the corresponding records in the main table, preserving the connection between summary and operational detail.
Selecting a high-risk cell highlights the corresponding records in the main table, preserving the connection between summary and operational detail.
Selecting a high-risk cell highlights the corresponding records in the main table, preserving the connection between summary and operational detail.
Selecting a high-risk cell highlights the corresponding records in the main table, preserving the connection between summary and operational detail.
02 · OWNERSHIP & CAPACITY
02 · OWNERSHIP & CAPACITY
02 · OWNERSHIP & CAPACITY
02 · OWNERSHIP & CAPACITY
02 · OWNERSHIP & CAPACITY
From Detecting Issues to Managing Capacity
From Detecting Issues to Managing Capacity
From Detecting Issues to Managing Capacity
From Detecting Issues to Managing Capacity
From Detecting Issues to Managing Capacity
Detecting an exception was only the beginning. Managers also needed to locate ownership and respond
when teams were understaffed.
Detecting an exception was only the beginning. Managers also needed to locate ownership and respond
when teams were understaffed.
Detecting an exception was only the beginning. Managers also needed to locate ownership and respond
when teams were understaffed.
Detecting an exception was only the beginning. Managers also needed to locate ownership and respond
when teams were understaffed.
Detecting an exception was only the beginning. Managers also needed to locate ownership and respond
when teams were understaffed.
Reframing the problem
Reframing the problem
Reframing the problem
Reframing the problem
Reframing the problem
From
From
From
From
From
Which workflow is at risk?
Which workflow is at risk?
Which workflow is at risk?
Which workflow is at risk?
Which workflow is at risk?
→
→
→
→
→
To
To
To
To
To
Who owns it, and who has capacity to help?
Who owns it, and who has capacity to help?
Who owns it, and who has capacity to help?
Who owns it, and who has capacity to help?
Who owns it, and who has capacity to help?
Reframing the problem
Reframing the problem
Reframing the problem
Reframing the problem
Reframing the problem
My decision · Responsibility to person
My decision · Responsibility to person
My decision · Responsibility to person
My decision · Responsibility to person
My decision · Responsibility to person
I linked workflow risk to ownership, individual workload, and availability—helping managers spot concentrated workload and potential support.
I linked workflow risk to ownership, individual workload, and availability—helping managers spot concentrated workload and potential support.
I linked workflow risk to ownership, individual workload, and availability—helping managers spot concentrated workload and potential support.
I linked workflow risk to ownership, individual workload, and availability—helping managers spot concentrated workload and potential support.
I linked workflow risk to ownership, individual workload, and availability—helping managers spot concentrated workload and potential support.
Decision boundary
Decision boundary
Decision boundary
Decision boundary
Decision boundary
The view identifies candidates; managers decide whether to reassign work.
The view identifies candidates; managers decide whether to reassign work.
The view identifies candidates; managers decide whether to reassign work.
The view identifies candidates; managers decide whether to reassign work.
The view identifies candidates; managers decide whether to reassign work.
Stakeholders expected roughly 11–12 actionable candidates,
supporting a compact named-person view.
Stakeholders expected roughly 11–12 actionable candidates,
supporting a compact named-person view.
Stakeholders expected roughly 11–12 actionable candidates,
supporting a compact named-person view.
Stakeholders expected roughly 11–12 actionable candidates,
supporting a compact named-person view.
Stakeholders expected roughly 11–12 actionable candidates,
supporting a compact named-person view.
Expanded: Preserve team context.
Compact: Prioritize staff with available capacity.
Expanded: Preserve team context.
Compact: Prioritize staff with available capacity.
Expanded: Preserve team context.
Compact: Prioritize staff with available capacity.
Expanded: Preserve team context.
Compact: Prioritize staff with available capacity.
Expanded: Preserve team context.
Compact: Prioritize staff with available capacity.
FROM RISK TO ACTION
FROM RISK TO ACTION
FROM RISK TO ACTION
FROM RISK TO ACTION
FROM RISK TO ACTION
1 Prioritize
1 Prioritize
1 Prioritize
1 Prioritize
1 Prioritize
Scan risk clusters
Scan risk clusters
Scan risk clusters
Scan risk clusters
Scan risk clusters
→
→
→
→
→
2 Inspect
2 Inspect
2 Inspect
2 Inspect
2 Inspect
Highlight related records; review cause, impact, and owner.
Highlight related records; review cause, impact, and owner.
Highlight related records; review cause, impact, and owner.
Highlight related records; review cause, impact, and owner.
Highlight related records; review cause, impact, and owner.
→
→
→
→
→
4 Check staffing
4 Check staffing
4 Check staffing
4 Check staffing
4 Check staffing
If staffing contributes to the issue, review support candidates.
If staffing contributes to the issue, review support candidates.
If staffing contributes to the issue, review support candidates.
If staffing contributes to the issue, review support candidates.
If staffing contributes to the issue, review support candidates.
→
→
→
→
→
6 Confirm
6 Confirm
6 Confirm
6 Confirm
6 Confirm
Manager assigns and tracks
Manager assigns and tracks
Manager assigns and tracks
Manager assigns and tracks
Manager assigns and tracks
Design reflection
Design reflection
Design reflection
Design reflection
Design reflection
Named-person visibility can support accountability, but requires clear access permissions, up-to-date data, and separation from performance ranking.
Named-person visibility can support accountability, but requires clear access permissions, up-to-date data, and separation from performance ranking.
Named-person visibility can support accountability, but requires clear access permissions, up-to-date data, and separation from performance ranking.
Named-person visibility can support accountability, but requires clear access permissions, up-to-date data, and separation from performance ranking.
Named-person visibility can support accountability, but requires clear access permissions, up-to-date data, and separation from performance ranking.
WORKFLOW · FOLLOW-UP AND REVIEW
WORKFLOW · FOLLOW-UP AND REVIEW
WORKFLOW · FOLLOW-UP AND REVIEW
WORKFLOW · FOLLOW-UP AND REVIEW
WORKFLOW · FOLLOW-UP AND REVIEW
Track Issues, Verify Outcomes, Reuse Cases
Track Issues, Verify Outcomes, Reuse Cases
Track Issues, Verify Outcomes, Reuse Cases
Track Issues, Verify Outcomes, Reuse Cases
Track Issues, Verify Outcomes, Reuse Cases
01 Track
01 Track
01 Track
01 Track
01 Track
Owner, elapsed time, recurrence, recovery status
Owner, elapsed time, recurrence, recovery status
Owner, elapsed time, recurrence, recovery status
Owner, elapsed time, recurrence, recovery status
Owner, elapsed time, recurrence, recovery status
→
→
→
→
→
02 Compare
02 Compare
02 Compare
02 Compare
02 Compare
Before, target, and actual results
Before, target, and actual results
Before, target, and actual results
Before, target, and actual results
Before, target, and actual results
→
→
→
→
→
03 Confirm
03 Confirm
03 Confirm
03 Confirm
03 Confirm
Manager review: resolved, unresolved, or monitor
Manager review: resolved, unresolved, or monitor
Manager review: resolved, unresolved, or monitor
Manager review: resolved, unresolved, or monitor
Manager review: resolved, unresolved, or monitor
→
→
→
→
→
04 Reuse
04 Reuse
04 Reuse
04 Reuse
04 Reuse
Save confirmed cases for future reference
Save confirmed cases for future reference
Save confirmed cases for future reference
Save confirmed cases for future reference
Save confirmed cases for future reference
VIDEO / IMAGE 02 · TRACK
VIDEO / IMAGE 02 · TRACK
VIDEO / IMAGE 02 · TRACK
VIDEO / IMAGE 02 · TRACK
VIDEO / IMAGE 02 · TRACK
Track What the Data Can Support
Track What the Data Can Support
Track What the Data Can Support
Track What the Data Can Support
Track What the Data Can Support
Initial idea
A resolution timeline.
Initial idea
A resolution timeline.
Initial idea
A resolution timeline.
Initial idea
A resolution timeline.
Initial idea
A resolution timeline.
Data constraint
The PM confirmed that intermediate progress data was unavailable.
Data constraint
The PM confirmed that intermediate progress data was unavailable.
Data constraint
The PM confirmed that intermediate progress data was unavailable.
Data constraint
The PM confirmed that intermediate progress data was unavailable.
Data constraint
The PM confirmed that intermediate progress data was unavailable.
My decision
Track unresolved or recurring issues by owner and elapsed time; flag persistent abnormalities.
My decision
Track unresolved or recurring issues by owner and elapsed time; flag persistent abnormalities.
My decision
Track unresolved or recurring issues by owner and elapsed time; flag persistent abnormalities.
My decision
Track unresolved or recurring issues by owner and elapsed time; flag persistent abnormalities.
My decision
Track unresolved or recurring issues by owner and elapsed time; flag persistent abnormalities.
Step 1 · Set up tracking
Set the owner, start time, and reminder time.
Step 1 · Set up tracking
Set the owner, start time, and reminder time.
Step 1 · Set up tracking
Set the owner, start time, and reminder time.
Step 1 · Set up tracking
Set the owner, start time, and reminder time.
Step 1 · Set up tracking
Set the owner, start time, and reminder time.
Step 2 · Review tracked items
View the list and item details.
Step 2 · Review tracked items
View the list and item details.
Step 2 · Review tracked items
View the list and item details.
Step 2 · Review tracked items
View the list and item details.
Step 2 · Review tracked items
View the list and item details.
OUTCOME REVIEW
OUTCOME REVIEW
OUTCOME REVIEW
OUTCOME REVIEW
OUTCOME REVIEW
Managers Confirm Whether an Issue Is Resolved
Managers Confirm Whether an Issue Is Resolved
Managers Confirm Whether an Issue Is Resolved
Managers Confirm Whether an Issue Is Resolved
Managers Confirm Whether an Issue Is Resolved
A Recovered Metric Does Not Mean a Resolved Issue
A Recovered Metric Does Not Mean a Resolved Issue
A Recovered Metric Does Not Mean a Resolved Issue
A Recovered Metric Does Not Mean a Resolved Issue
A Recovered Metric Does Not Mean a Resolved Issue
Design basis
I reviewed data traceability and implementation cost with my supervisor.
Design basis
I reviewed data traceability and implementation cost with my supervisor.
Design basis
I reviewed data traceability and implementation cost with my supervisor.
Design basis
I reviewed data traceability and implementation cost with my supervisor.
Design basis
I reviewed data traceability and implementation cost with my supervisor.
My decision
Use available metrics to compare targets with actual results.
My decision
Use available metrics to compare targets with actual results.
My decision
Use available metrics to compare targets with actual results.
My decision
Use available metrics to compare targets with actual results.
My decision
Use available metrics to compare targets with actual results.
Manager review: Confirm the outcome during daily review and record who follows up next.
Manager review: Confirm the outcome during daily review and record who follows up next.
Manager review: Confirm the outcome during daily review and record who follows up next.
Manager review: Confirm the outcome during daily review and record who follows up next.
Manager review: Confirm the outcome during daily review and record who follows up next.
Reuse Confirmed Cases
Save reviewed cases and enable recommendations for similar incidents.
Reuse Confirmed Cases
Save reviewed cases and enable recommendations for similar incidents.
Reuse Confirmed Cases
Save reviewed cases and enable recommendations for similar incidents.
Reuse Confirmed Cases
Save reviewed cases and enable recommendations for similar incidents.
Reuse Confirmed Cases
Save reviewed cases and enable recommendations for similar incidents.
SYSTEM STRUCTURING
SYSTEM STRUCTURING
SYSTEM STRUCTURING
SYSTEM STRUCTURING
SYSTEM STRUCTURING
From 80+ Ideas to a Closed-Loop Capability System
From 80+ Ideas to a Closed-Loop Capability System
From 80+ Ideas to a Closed-Loop Capability System
From 80+ Ideas to a Closed-Loop Capability System
From 80+ Ideas to a Closed-Loop Capability System
I mapped each scenario to a management problem,
interaction, and intended value so the team could compare options.
I mapped each scenario to a management problem,
interaction, and intended value so the team could compare options.
I mapped each scenario to a management problem,
interaction, and intended value so the team could compare options.
I mapped each scenario to a management problem,
interaction, and intended value so the team could compare options.
I mapped each scenario to a management problem,
interaction, and intended value so the team could compare options.
Inputs
15+ workshops and interviews;
8+ benchmarks,
including FineBI and management tools.
Inputs
15+ workshops and interviews;
8+ benchmarks,
including FineBI and management tools.
Inputs
15+ workshops and interviews;
8+ benchmarks,
including FineBI and management tools.
Inputs
15+ workshops and interviews;
8+ benchmarks,
including FineBI and management tools.
Inputs
15+ workshops and interviews;
8+ benchmarks,
including FineBI and management tools.
Review criteria
Value, reuse, data availability,
and feasibility.
Review criteria
Value, reuse, data availability,
and feasibility.
Review criteria
Value, reuse, data availability,
and feasibility.
Review criteria
Value, reuse, data availability,
and feasibility.
Review criteria
Value, reuse, data availability,
and feasibility.
How the Functions Connect
How the Functions Connect
How the Functions Connect
How the Functions Connect
How the Functions Connect
Detect Surface anomalies in daily summaries.
Detect Surface anomalies in daily summaries.
Detect Surface anomalies in daily summaries.
Detect Surface anomalies in daily summaries.
Detect Surface anomalies in daily summaries.
↓
↓
↓
↓
↓
Assess Review workload and risk severity.
Assess Review workload and risk severity.
Assess Review workload and risk severity.
Assess Review workload and risk severity.
Assess Review workload and risk severity.
↓
↓
↓
↓
↓
Act Compare options, simulate support, and confirm manually.
Act Compare options, simulate support, and confirm manually.
Act Compare options, simulate support, and confirm manually.
Act Compare options, simulate support, and confirm manually.
Act Compare options, simulate support, and confirm manually.
↓
↓
↓
↓
↓
Learn Monitor thresholds, verify outcomes, and retain case history.
Learn Monitor thresholds, verify outcomes, and retain case history.
Learn Monitor thresholds, verify outcomes, and retain case history.
Learn Monitor thresholds, verify outcomes, and retain case history.
Learn Monitor thresholds, verify outcomes, and retain case history.
80+
80+
80+
80+
80+
Functional hypotheses
Derived from research across five management domains
Functional hypotheses
Derived from research across five management domains
Functional hypotheses
Derived from research across five management domains
Functional hypotheses
Derived from research across five management domains
Functional hypotheses
Derived from research across five management domains
→
→
→
→
→
42
42
42
42
42
Prioritized Functions
Selected by product and operations leads.
Prioritized Functions
Selected by product and operations leads.
Prioritized Functions
Selected by product and operations leads.
Prioritized Functions
Selected by product and operations leads.
Prioritized Functions
Selected by product and operations leads.
→
→
→
→
→
5
5
5
5
5
Reusable Capabilities
Grouped related functions into reusable interaction patterns for the dashboard design.
Reusable Capabilities
Grouped related functions into reusable interaction patterns for the dashboard design.
Reusable Capabilities
Grouped related functions into reusable interaction patterns for the dashboard design.
Reusable Capabilities
Grouped related functions into reusable interaction patterns for the dashboard design.
Reusable Capabilities
Grouped related functions into reusable interaction patterns for the dashboard design.
Five capability areas
Workload heatmap
Risk matrix
In-context details
Action traceability
Outcome feedback
Five capability areas
Workload heatmap
Risk matrix
In-context details
Action traceability
Outcome feedback
Five capability areas
Workload heatmap
Risk matrix
In-context details
Action traceability
Outcome feedback
Five capability areas
Workload heatmap
Risk matrix
In-context details
Action traceability
Outcome feedback
Five capability areas
Workload heatmap
Risk matrix
In-context details
Action traceability
Outcome feedback
Five Business Domains
Decision & Response
Goals & Performance
Safety & Quality
Capacity & Resources
Development Initiatives
Five Business Domains
Decision & Response
Goals & Performance
Safety & Quality
Capacity & Resources
Development Initiatives
Five Business Domains
Decision & Response
Goals & Performance
Safety & Quality
Capacity & Resources
Development Initiatives
Five Business Domains
Decision & Response
Goals & Performance
Safety & Quality
Capacity & Resources
Development Initiatives
Five Business Domains
Decision & Response
Goals & Performance
Safety & Quality
Capacity & Resources
Development Initiatives
What Change Because Of My Work
What Change Because Of My Work
What Change Because Of My Work
What Change Because Of My Work
What Change Because Of My Work
80+
80+
80+
80+
80+
Functional hypotheses structured
across five management domains.
Functional hypotheses structured
across five management domains.
Functional hypotheses structured
across five management domains.
Functional hypotheses structured
across five management domains.
Functional hypotheses structured
across five management domains.
42
42
42
42
42
Reusable functions shortlisted
through product and engineering review.
Reusable functions shortlisted
through product and engineering review.
Reusable functions shortlisted
through product and engineering review.
Reusable functions shortlisted
through product and engineering review.
Reusable functions shortlisted
through product and engineering review.
5
5
5
5
5
Capabilities incorporated
into the general dashboard design.
Capabilities incorporated
into the general dashboard design.
Capabilities incorporated
into the general dashboard design.
Capabilities incorporated
into the general dashboard design.
Capabilities incorporated
into the general dashboard design.
1 shared loop
1 shared loop
1 shared loop
1 shared loop
1 shared loop
Context → action → tracking → confirmation → experience.
Context → action → tracking → confirmation → experience.
Context → action → tracking → confirmation → experience.
Context → action → tracking → confirmation → experience.
Context → action → tracking → confirmation → experience.
Capability direction: shortlisted · Detailed interaction: future-state prototype · Production impact: not yet measured
Capability direction: shortlisted · Detailed interaction: future-state prototype · Production impact: not yet measured
Capability direction: shortlisted · Detailed interaction: future-state prototype · Production impact: not yet measured
Capability direction: shortlisted · Detailed interaction: future-state prototype · Production impact: not yet measured
Capability direction: shortlisted · Detailed interaction: future-state prototype · Production impact: not yet measured
NEXT STEP · IN PROGRESS
NEXT STEP · IN PROGRESS
NEXT STEP · IN PROGRESS
NEXT STEP · IN PROGRESS
NEXT STEP · IN PROGRESS
AI-Assisted Drafts Using Approved Components
AI-Assisted Drafts Using Approved Components
AI-Assisted Drafts Using Approved Components
AI-Assisted Drafts Using Approved Components
AI-Assisted Drafts Using Approved Components
Why Explore This?
Why Explore This?
Why Explore This?
Why Explore This?
Why Explore This?
Requirements changed faster than design handoffs could keep up.
Natural-language prototyping sped up exploration, but each new direction still needed a draft for review.
Requirements changed faster than design handoffs could keep up.
Natural-language prototyping sped up exploration, but each new direction still needed a draft for review.
Requirements changed faster than design handoffs could keep up.
Natural-language prototyping sped up exploration, but each new direction still needed a draft for review.
Requirements changed faster than design handoffs could keep up.
Natural-language prototyping sped up exploration, but each new direction still needed a draft for review.
Requirements changed faster than design handoffs could keep up.
Natural-language prototyping sped up exploration, but each new direction still needed a draft for review.
WHAT I’M TESTING
WHAT I’M TESTING
WHAT I’M TESTING
WHAT I’M TESTING
WHAT I’M TESTING
An AI-assisted workflow for product teams to create editable Figma drafts, with design choices visible for review.
1. Define
User flows and selected capability logic.
2. Generate within rules
Use approved components, tokens, states, and breakpoints.
3. Review and refine
Designer review of editable, responsive screens.
An AI-assisted workflow for product teams to create editable Figma drafts, with design choices visible for review.
1. Define
User flows and selected capability logic.
2. Generate within rules
Use approved components, tokens, states, and breakpoints.
3. Review and refine
Designer review of editable, responsive screens.
An AI-assisted workflow for product teams to create editable Figma drafts, with design choices visible for review.
1. Define
User flows and selected capability logic.
2. Generate within rules
Use approved components, tokens, states, and breakpoints.
3. Review and refine
Designer review of editable, responsive screens.
An AI-assisted workflow for product teams to create editable Figma drafts, with design choices visible for review.
1. Define
User flows and selected capability logic.
2. Generate within rules
Use approved components, tokens, states, and breakpoints.
3. Review and refine
Designer review of editable, responsive screens.
An AI-assisted workflow for product teams to create editable Figma drafts, with design choices visible for review.
1. Define
User flows and selected capability logic.
2. Generate within rules
Use approved components, tokens, states, and breakpoints.
3. Review and refine
Designer review of editable, responsive screens.
Component examples for the proposed workflow
Component examples for the proposed workflow
Component examples for the proposed workflow
Component examples for the proposed workflow
Component examples for the proposed workflow
MORE WORK
Continue to the next project
MORE WORK
Continue to the next project
MORE WORK
Continue to the next project
HARVEST FUND · PRODUCT DESIGN INTERNSHIP · 2026
HARVEST FUND · PRODUCT DESIGN INTERNSHIP · 2026
From 625 Workflows to One Decision View
From 625 Workflows to One Decision View
A single-screen operations cockpit for identifying risk, locating ownership, and taking action.
A single-screen operations cockpit for identifying risk, locating ownership, and taking action.
45
45
Day Phase 1
Day Phase 1
7
7
Operations leads (user)
Operations leads (user)
99
99
Employees
Employees
625
625
Workflows
Workflows
HERO PRODUCT IMAGE
HERO PRODUCT IMAGE
The challenge
The challenge
Signals were fragmented across systems, spreadsheets, and verbal communication. Phase 1 needed one stable view with no drill-down pages.
Signals were fragmented across systems, spreadsheets, and verbal communication. Phase 1 needed one stable view with no drill-down pages.
Scope Future Exploration
Scope Future Exploration
Scope Future Exploration
A buildable, single-screen management dashboard using existing data, rules, and operational workflows.
A buildable, single-screen management dashboard using existing data, rules, and operational workflows.
AI explanations, staffing simulations, process tracking, and review
—scoped beyond Phase 1.
AI explanations, staffing simulations, process tracking, and review
—scoped beyond Phase 1.
My role
My role
Synthesizing internal workshops, stakeholder interviews, and benchmark research
Translating management scenarios into structured functional hypotheses
Partnering with product, engineering, and operations stakeholders to prioritize shared capabilities
Designing interactions for risk monitoring, contextual detail, workforce visibility, and decision traceability
Exploring future human-AI workflows beyond the Phase 1 scope
Synthesizing internal workshops, stakeholder interviews, and benchmark research
Translating management scenarios into structured functional hypotheses
Partnering with product, engineering, and operations stakeholders to prioritize shared capabilities
Designing interactions for risk monitoring, contextual detail, workforce visibility, and decision traceability
Exploring future human-AI workflows beyond the Phase 1 scope